Job Description

Title:  Operations Manager Reports to : Executive Leadership

Classification: Exempt, FT Location: Phoenix Corporate offices

Schedule : Varies, 40+/week, includes nights, weekends as determined by the business

Job Summary: 

The Operations Manager oversees all aspects of our chauffeured transportation operations in Phoenix, Arizona. This position requires an entrepreneurial spirit, and the operation will yield strong results in response. This position drives process improvement, ensures regulatory compliance, and leads a high-performing team to deliver exceptional customer service and operational excellence.

Essential Job Functions To perform this job successfully, an individual must be an experienced expert at transit logistics with the ability to ensure excellent service and smooth operations. The successful candidate will be a professional, inspirational leader of people as well as an experienced logistician, and perform at a high level of efficiency and effectiveness on a consistent basis.

Essential Duties and Responsibilities:

• Collaborate with other leaders to achieve company revenue goals and customer service objectives, to build a culture of accountability and performance.
• Planning, organizing, and leading teams of employees to ensure work is performed in a manner consistent with the company's standards.
• Manage day-to-day operations and operational challenges in a fluid hospitality service environment.
• Oversees dispatching, routing, and tracking of transportation vehicles.
• Engage with maintenance team to facilitate repairs and routine maintenance of transportation vehicles.
• Develop and implement operational policies, standard operating procedures (SOPs), and best practices to ensure consistency and efficiency.
• Partner with Fleet maintenance and safety departments to maintain vehicle readiness, safety programs, and driver compliance.
• Collaborate with sales, customer service, Fleet, Finance & Meetings and Events teams to optimize operations and enhance client relationships.
• Ensure compliance with transportation-related policies, safety best practices, and government regulations.
• Manage budgets, control operational costs, and identify opportunities for cost savings and process improvements.
• Drive continuous improvement initiatives across all aspects of hospitality and transportation operations.
• Promote a safety culture utilizing regular training, audits, and safety meetings.
• Investigate and resolve customer complaints.
• Other duties as assigned or required.

Experience and Education

• HS diploma or equivalent required, BS in Business or related field preferred.
• Minimum of 4 years’ experience in a leadership role in logistics Operations, Transportation, and/or Event experience, preferred. Chauffeured Transportation experience a plus.
• Minimum of 3 years’ experience as a team leader as a supervisor or manager.
• A valid driver's license with good driving record.
• Must have or be willing to obtain a Commercial Driver License (at company’s expense).
• Able to pass criminal background check and drug/alcohol screen.

Knowledge of:

• Expert level experience using reporting and analysis tools.
• Strong understanding of DOT and other transportation regulations.
• Expert level knowledge of scheduling, staffing planning and shift design.
• Excellent leadership, problem-solving, and organizational skills.
• Strong financial acumen with experience in budgeting and cost control.
• Effective communication and interpersonal skills, with the ability to influence at all organizational levels.
• Advanced level skills with MS Office and related communication tool, e.g. Outlook, Word, Excel, PowerPoint and Calendar.

• Excellent written & oral communication skills.
• Ability to translate data and reporting into actionable plans and recommendations.
• Excellent ability to work as a leader as well as part of a leadership team. 

Eligibility Requirements:

• Work in Phoenix, Arizona with travel to remote locations as needed, including some out of state travel as deemed necessary.
• Undergo a pre-employment background investigation.
• Legal authorization to work in the United States.
• 23 years or older for company vehicle insurance requirements.

Physical Working Conditions:

Position would spend time in an office setting, repair facilities, in the field and in vehicles. Office work may require prolonged sitting, standing, walking, kneeling, squatting and stooping in the performance of daily activities. Field work would require the ability to work outside in various weather conditions and actively in a provided vehicle. Work in repair facilities or depots may require walking on uneven surfaces, entering and debarking from vehicles, and changes in temperature and noise levels. The position may also require the ability to lift, drag and push files, paper and documents weighing up to 50 pounds.

Special Requirements: (1) Must be willing and able to travel to and attend training and meetings within or outside the boundaries of the home area; (2) Must be willing and able to work outside regular business hours and on occasional weekends, attending meetings, etc. as needed.

Commitment

The Driver Provider maintains a bedrock commitment to diversity, equity and inclusion, The Driver provider prohibits discrimination, harassment, intimidation and bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding, and pregnancy-related medical conditions) sexual orientation, religion, color, national origin, ancestry, immigration status, physical or mental status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (not union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance.

The Driver provider will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process or have other questions about the application process.

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